Tell us what you need and we will come back to you to confirm a time. If it is urgent, calling (815) 320-0883 is always quicker — we answer 7am to 7pm, seven days a week.
Prefer to talk? Call (815) 320-0883 — 7am to 7pm, every day including weekends.
Request an appointment
Tell us your name, how to reach you, and what the job is. Please include your town and a phone number in the message so we can call you back quickly.
What happens next
- We call you back. Usually the same day during opening hours, to confirm what you need and check the schedule.
- We agree a time. Including weekends and early or late slots where they help.
- We do the work. Prices are the published ones on our pricing page, and anything above the starting price is explained and agreed before we begin.
- You see what we found. Photographs of anything needing attention, so you can judge the recommendation yourself.
Booking through the season
From late spring to September there is usually availability within a few days. From October the schedule fills quickly across McHenry County, and by late autumn a repair discovered on inspection can leave a fireplace out of use for some weeks. Booking a sweep in summer is the simplest way to avoid that.
If it is an emergency
If you think you have had a chimney fire, or you smell gas, do not use the form. Call 911 first, stop using the appliance, and then call us on (815) 320-0883.
Not sure what you need? The services page explains each job, and the DIY guide covers what you can check yourself first.
Frequently Asked Questions
How quickly will you get back to me?
During opening hours, usually the same day. Requests sent late at night are answered the following morning.
Is it faster to call?
Yes. If you need an appointment quickly, or the fireplace is unusable, call (815) 320-0883 rather than filling in the form.
Does submitting this form confirm a booking?
Not yet. We confirm the appointment with you by phone once we have checked the schedule and understood what the job involves.
Do I need to know exactly which service I need?
No. Choose “Not sure” and describe the problem. Working out what a chimney actually needs is our job.
What if I am outside Crystal Lake?
We cover about a ten-mile radius across McHenry County. Send the request with your town and we will tell you straight away if you are outside it.
Do I have to give my email address?
No, email is optional. A phone number is enough, and it is the faster way for us to reach you.
Can I ask for a specific day?
Yes. Put your preferred days and times in the details box and we will fit it where we can. Weekend appointments are available.
What happens at the appointment?
We inspect and carry out the agreed work, photograph anything that needs attention, and explain what we found before doing anything beyond what was booked.
Published: July 24, 2026