This policy explains what information Ace Chimney Service collects, why, and what we do with it. In short: we collect only what we need to answer your enquiry and do the work, and we do not sell it.
Who we are
Ace Chimney Service, 230 W Virginia St, Crystal Lake, IL 60014. Phone (815) 320-0883. This policy covers the website acechimneyservice.com.
What we collect
Information you give us. When you use the booking or contact form, or subscribe to the newsletter, we collect the details you enter — typically your name, phone number, email address, town, and a description of the work you need. We use these only to respond to you and to carry out the service you ask for.
Information collected automatically. Like most websites, our host and any analytics record standard technical data such as your IP address, browser type, and the pages you visit. This is used to keep the site running and to understand, in aggregate, how it is used.
Cookies. The site uses cookies for basic functionality and, where applicable, to remember your display preference and cookie consent. You can control cookies through your browser settings.
How we use your information
- To respond to booking requests and enquiries
- To schedule and carry out chimney and fireplace services
- To send the newsletter, if you have subscribed
- To maintain and improve the website
What we do not do
We do not sell, rent, or trade your personal information. We do not share it with third parties except where it is necessary to provide a service you have requested, or where we are required to by law.
Newsletter
The newsletter uses confirmed opt-in: after subscribing you must click a confirmation link before any newsletter is sent. Every newsletter includes a one-click unsubscribe link, and unsubscribing removes you from the list immediately.
Data retention
We keep enquiry and customer information for as long as needed to provide our services and to meet ordinary business and legal requirements, then dispose of it securely.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us on (815) 320-0883 or through the contact page and we will help.
Third-party services
Some pages embed third-party content, such as a Google Map on the contact page. Those providers have their own privacy policies governing any data they collect.
Changes to this policy
We may update this policy from time to time. The date below reflects the current version.
Questions? Call (815) 320-0883 or use the contact page.
Published: July 24, 2026